Posted by Dragonfinger under General, Technology
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It took me more than 24 hours to install Adobe CS4. My desktop has never installed any Adobe products except Adobe Reader and Adobe Flash Player (the free stuff). I decided to use CS4 for all my photo editing, web page construction and page layout. The installation process stalled when the progress bar reached installing Adobe Acrobat. It just hung, stopped, nothing. I restarted the installed by quitting and reinstalling the suite. Two hours later, the installation finished.
Then the fun part began. All the programs in the suite worked except Acrobat. It asked me for the serial number. I typed it in but Acrobat refused to accept it. I phone Tech support. A person with an Indian accent and very noisy background answer the phone. He told me my serial number was correct but my Adobe Reader interfered with the installation. I could not believe an Adobe product would interfere with another Adobe product. I uninstalled Reader but that was no help. He then told me to uninstall CS4 and reinstall. He said he would phone back in 20 minutes. He never did.
I phoned back to Tech support. The other person told me to do the same thing. There was just no help.
Next day, I reformatted my C drive and used my image backup to revert my computer to half a month ago. I tried to install again. The same thing happened again. The installation just stopped when it was installing Acrobat. I phone tech support again. The person told me a different way to remedy the problem. He told me to download a CS4 clean script from the Adobe web site. I had to uninstall all Adobe products. Then I used that script to scrub to clean all the registries that had anything to do with Adobe. I had to clean level 1 to level 4 of CS3 4 times for each level. WOW!!! I never even had CS1 installed. Why are there so many junks in my registry from Adobe? I did all that. Then I had to create a new Adobe user to install Adobe CS4. This process took me more than five hours! I finally had CS4 installed. So far it is still working.
The whole process took me three evenings and one afternoon. Adobe, this is NOT acceptable. I googled yesterday to see am I the only one who experienced this problem. I was glad that I was not the only one. Adobe, it may be a good job creation project in India. It is not good for business. Why does Adobe have to put so much junk in the registry? Does anyone have the same experience?