I exchange the netbook this morning. It may be difficult to find help. The tech guy came and took a look at it. Yep, it did not even boot up. He said it was a software problem. Well, I know that.

“Do you have the recovery discs?” he asked.

“No, they do not give out system discs now.” I answered. I thought techies should know that.

“It is a software problem. I have other things to do.” He left without doing anything. I stood there for a while. A older gentleman from the computer section asked me whether he could help me. I explained the situation. He asked the person at the customers service why the tech guy did not finish his job to fill in the paper work and give me a new netbook.

This older gentleman is from Indian decent. He said to me, “Only immigrants like us have any work ethics. These young folks do not work!” :!: He obviously saw that I am an immigrant too.

It seems he is correct in this case. The young techie cared less about customer service. It may not be his job description to file the paper work or go to the back to fetch a new machine for me, but he did not even ask people from those department to help. He tried to avoid any work that he can avoid. he might have thought, ” I am hired to fix computer hardware. Since this is a software problem, not my department.”

It is the people skills that get people hire. Some generation Y does not understand responsibility and hard work.